Cancellation policy
Purchase Options Cancellation Policy
Last updated: September 18, 2026
This Purchase Options Cancellation Policy applies to subscriptions, recurring purchases, prepaid plans, and other purchase-option products offered by NIUQ Inc. d/b/a Rockaway Botanica.
Subscription Cancellations
Customers may cancel an active subscription before the next scheduled billing date.
Cancellation stops future recurring charges but does not automatically cancel or refund an order that has already been processed, billed, prepared, or fulfilled.
To avoid being charged for the next subscription cycle, cancellation should be completed before the next scheduled renewal date shown in the customer account or subscription-management portal.
Orders Already Processed
Once a recurring order has been billed or entered into fulfillment, it may no longer be eligible for cancellation.
For live plants and other perishable products, fulfilled or prepared subscription orders are generally final sale and are subject to Rockaway Botanica’s Refund Policy.
Monthly Mystery Plant Box
Rockaway Botanica’s Monthly Mystery Plant Box is curated based on current plant availability.
Because boxes may be selected and prepared in advance, cancellation of the subscription affects future renewal cycles and does not guarantee cancellation of a box that has already entered preparation or fulfillment.
The exact plant or plants included may vary from month to month.
Pausing or Modifying a Subscription
Where supported by the applicable subscription plan or customer portal, customers may be able to:
- Pause an upcoming subscription
- Skip a scheduled order
- Change certain subscription details
- Update payment information
- Update shipping information
- Cancel future renewals
Available options may vary depending on the subscription product and how close the request is to the next billing or fulfillment date.
Prepaid Purchase Options
For prepaid subscriptions or prepaid purchase plans, cancellation stops future renewals but does not automatically refund portions of a prepaid term that have already been fulfilled or committed.
Any request involving an unused prepaid balance will be reviewed based on the applicable product terms, fulfillment status, and applicable law.
Price Changes
If the price of a recurring product changes, Rockaway Botanica will provide any notice required by applicable law or the applicable subscription platform before the new price takes effect.
Failed Payments
If a recurring payment cannot be processed, the subscription may be temporarily paused, retried, or cancelled depending on the payment provider and subscription settings.
Customers are responsible for keeping payment information current.
Shipping and Address Changes
Customers are responsible for maintaining an accurate shipping address for recurring orders.
Changes made after an order has entered fulfillment may not apply to that shipment.
Rockaway Botanica is not responsible for delivery problems caused by an outdated or incorrectly entered address, subject to applicable law.
How to Cancel
Customers may cancel through the subscription-management options available through their Rockaway Botanica account or by contacting Rockaway Botanica for assistance before the next renewal is processed.
For help with a subscription or recurring purchase, contact:
NIUQ Inc. d/b/a Rockaway Botanica
Email: plants@rockawaybotanica.com
Phone: 646-874-2323
Related Policies
Recurring and subscription purchases are also subject to Rockaway Botanica’s:
- Terms of Service
- Refund Policy
- Shipping Policy
- Privacy Policy
Where a specific subscription product displays additional terms at the time of purchase, those product-specific terms also apply.