Shipping policy

Shipping Policy


Rockaway Botanica ships eligible products within the United States where permitted. Shipping availability may vary based on the product, destination, weather conditions, and fulfillment source.


Processing


Rockaway Botanica-stocked orders are generally prepared within 3–5 business days.


Live plants are typically scheduled for shipment early in the week when practical to reduce unnecessary weekend carrier delays.


Extreme heat, cold, severe weather, carrier disruptions, or other conditions that could place live plants at unnecessary risk may result in a temporary shipping delay.


Shipping Rates


Shipping rates are calculated at checkout based on the destination, package characteristics, products ordered, and available shipping service.


Available shipping services may include USPS Ground Advantage, USPS Priority Mail, UPS Ground, or eligible expedited services.


Free shipping is not guaranteed unless specifically stated as part of a product listing or promotion.


Live Plant Shipping


Plants are inspected and secured before shipment. Because plants are living products, their appearance can naturally change during transit.


Temporary shipping stress, minor cosmetic damage, soil movement, leaf movement, or acclimation changes may occur.


Please unpack live plants promptly after delivery and allow them time to acclimate before repotting or making significant changes to their environment.


Weather Holds


Rockaway Botanica may delay shipment when weather conditions at the origin, destination, or along the anticipated transit route could create an unreasonable risk to live plants.


When practical, orders will be released for shipment when conditions become safer.


Supplier and Shopify Collective Orders


Some products are fulfilled directly by participating suppliers or Shopify Collective partners.


These items may:


  • Ship separately from Rockaway Botanica-stocked products
  • Have different processing times
  • Generate separate tracking information
  • Arrive in multiple packages


Tracking information is provided when available.


Delivery Issues


Customers are responsible for providing an accurate and deliverable shipping address.


If an order shows as delivered but cannot be located, please first check around the delivery location and with household members, neighbors, building staff, or the carrier.


For shipping questions or delivery concerns, contact Rockaway Botanica using the contact information provided on our website.